The BMC Remedy Consulting Blog

[This article is sponsored by Peningo Systems, Inc., a provider of BMC Remedy  Consulting Services on a nationwide basis. For more information on Peningo Systems, please go to the Peningo Remedy  Consultants page ]

BMC as recently released a White Paper titled “Scalability and Remedy Action Request System” which discusses how BMC Remedy Action Request System (AR System) can scale within an enterprise environment and how, by combining additional hardware resources with some of the scaling features of BMC Remedy AR System, you can create a truly worldwide enterprise application. We at Peningo Systems recommend this White Paper to any Remedy Consultant that is involved in a Remedy Action Request System implementation.

BMC Remedy AR System has been designed to scale to the limits of its central processing unit (CPU), memory, and disk sub-system configurations. This paper focuses on those features that can help make BMC Remedy AR System scale as application demand, or breadth of applications, increases in an organization. It presents adjustments that can be made from a hardware perspective to help make the system scale, as well as features built into BMC Remedy AR System to allow it to scale with system hardware.

BMC Remedy AR System has been designed to make it easy to adapt and scale to the limitsof hardware resources. With features such as Server Groups, Load Balancing, BMC Remedy Distributed Server Option, and multiple database support, BMC Remedy AR System is able to scale with your worldwide system resources. As a result, it will never be considered the cause of a system degradation. No matter how many resources are given to a particular implementation, if the system is not tuned to allow the software and hardware to best utilize each other’s resources, it will never be able to perform at its highest levels. BMC Remedy AR System will adjust to any hardware configuration and best utilize the resources to which it has been assigned.

To view this White Paper please click the following link:

http://peningoblog.com/bmc/downloads/bmc_remedy_ars_scalability.pdf

If you are an "End Client" looking for IT Consulting Service providers to support your Applications, Peningo Systems provides Consultants with expertise in many areas including:

• WebSphere Portal
• Tivoli Consultants
• WebSphere Commerce
• WebSphere Eclipse Development
• WebSphere MQ
• System Security Architecture
• Tivoli Access Manager
• Tivoli Identity Manager
• Tivoli Storage Manager
• DB2 – UDB, 
• SAP, 
• Remedy
• Peregrine / HP Openview AssetCenter and ServiceCenter
• J2EE based systems architecture and development.

To see Peningo Systems areas of expertise, please go to the Peningo Technical Areas page or go to the Peningo Remedy  Consultants page .

Posted by Edward Pellon at 06:57 PM | Permalink | Comments (0) | TrackBacks (0)

For most organizations today, there is in place some sort of IT Asset Management systems and/or policies. The key to an effective Asset Management implementation is the accuracy of the Asset Data that is inputted into the CMDB (Configuration Management Database).  Many Asset Management systems rely exclusively on Auto-discovery as the method to identify assets. The problem with this is that many assets may not be in the network and will not be included into the CMDB.

The accuracy of an organization’s CMDB is truly become a daunting task.  There are many non-networked assets of value that need to be included into an organization CMDB for Asset Management to be effective. These non-networked assets may include, PDAs, cell phones, Blackberry phones, notebook / laptop computers, scanners, printers, supplies, spare parts, as well as, mobile computing resources that are used by telecommuting employees. Many of these items above fall outside of the auto-discovery reach, thus are not included in the CMDB.

Since non-discoverable and mobile assets can be over 20% of an organization’s total asset population, a regular physical inventory is required to ensure the integrity of the CMDB. This is extremely labor intensive and prone to human error. For an effective Asset Management system to be in place, Auto-discovery tools are not enough. A successful asset management process must include all assets, not just those connected to a network, especially the mobile computing assets.

Barcode scanning provides a reliable method of ensuring database integrity, especially among mobile assets and assets that are not easily discoverable. Today, barcodes are on just about everything manufactured and are used for asset tracking and identification in most businesses. Bar-coding should be used whenever there is a need to accurately identify or track something.  With barcode scanning an organization can receive or verify inventory by scanning the applicable asset barcode and physically entering the location into the barcode scanner. Then inventory, location, and client data can be uploaded to store and synchronize with the CMDB for automatic inventory and asset reconciliation. Communication with the mobile barcode scanners is achieved via wireless local area networks, or by direct connection to the network via Scanner Cradles. The use of barcode scanning integrated into an organization Asset Management Systems will reduce the time required to verify and reconcile inventory.

Posted by Edward Pellon at 11:52 PM | Permalink | Comments (0) | TrackBacks (0)